Customer
Support
Please review these common questions and answers below. If
you still have a question, please contact us at support@libraryo.com
- How
can I subscribe to Libraryo.com?
Answer:
Simply go to our Member Signup page and register, and enter your credit
card information using our secure online form. Monthly fee is $4.95 per month,
or select our best deal, which is $49.95 per year. Once you sign up, you will
have immediate access to over 200 publications on Libraryo.com!
- Can I
get a free trial membership?
Answer: You can receive up to 15 free article views
per month by downloading and activating the Congoo NetPass Toolbar, the Web’s
leading free premium content information service. Congoo gives you free access
to Libraryo.com as well as dozens of other top online subscription web sites.
Congoo NetPass is a quick free download at: http://www.congoo.com/netpass/install
- I am
having trouble accessing my account
Answer: If you forgot your
password, please go to: https://www.libraryo.com/ForgotPassword.aspx
and enter your ID. You will then be asked to answer your Security question.
Your password will be emailed to you.
If you cannot remember your ID,
than email us with you full name and address and we will email your information
to you.
- I
want to cancel my membership
Answer: At any time you may cancel your Libraryo.com
membership. Simply sign in to your Libraryo.com account (with your email
address and password); then click "My Account" from the top menu.
Click 'Edit my membership' in the Membership/Access section. Click on the
"Cancel" button next to the subscription you wish to cancel, and follow
any prompts. (It will require you to check a box agreeing to the cancellation.)
A few things to note when
cancelling:
When the cancellation request goes
through successfully, you will see a cancellation confirmation page. If you do
not see this page, the request may not have gone through-- please try the above
steps again.
If you had a yearly subscription,
you will receive a prorated refund based on how many months have elapsed. This
credit should occur within a few days of the cancellation, but please allow up
to one full billing cycle for this credit to appear. You will also still have
full access to Libraryo.com until the end of the billing month. (Check the My
Account page or the welcome email to see which day of the month.)
If you had a monthly subscription,
you will still have access to Libraryo.com until the end of the current billing
month. At that point, your subscription will expire and will not renew, and you
will not be further billed. (Check the My Account page or the welcome email to
see which date this is.)
- I
cannot find an article that I am looking for
Answer: Try searching our search
box using the title of the article surrounded by quotation marks. You can also
browse our libraries by going to our home page and clicking on the title of the
specific publication.
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